Return & Exchanges
If, for whatever reason, you are unhappy with your purchase, you can return it to Erotic Cabaret within 15 days of date shipped subject to conditions below.
Refunds & Credits
Items may be returned via mail or in person to our store. The correct address is:
1222 Westheimer Rd.
Houston, TX 77006
If you need assistance with your return or exchange, please contact the store at 713-528-4565.
We recommend insuring your return, as we cannot issue credit for items not received back in our store. Please include a copy of your order with your package. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5 to 7 days for a credit to appear on your account.
The original shipping and handling charges are non-refundable. Refunds are for merchandise only.
If an item was sent back for an exchange, please allow 3 to 5 business days for the replacement to be processed.
All returned or exchanged items must be in new condition (unwashed and unworn), in their original packaging, with their original tags attached.
If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.
Items not returned in original condition are subject to no refund, no exchange and / or a 20% restocking fee.
- Panties (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.)
- Adult Novelties (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on all adult novelties)
- Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhose
- Items that have been worn
- Items that have been laundered.
- Items with tags removed.
- Items that smell of cigarette smoke, body odor or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.
- Items not returned in original packaging.
- Sale or Clearance Items This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.
Halloween Season Returns
All Halloween costumes and accessory purchases made between: October 1 - November 1 are nonreturnable final sale.
- Please inspect your package once you receive it. In the rare case that there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged / missing items within 48 hours, all items are deemed correct and received.
- Please immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings or accessories until you know the costume fits properly.
- Due to time constraints and Halloween volume returned costumes can take up to 14 business days to process.